I have data buckets which save data from sensors and I’ve been displaying this data on time series charts however yesterday these charts stopped working even though the data buckets are still recieving the data. Can anyone help??
Thanks!
Hi,
Is this at the community free server or any private instance?
Using the thinger community server; the values are being received by the data buckets but just not being displayed on th graphs
Should be working now!
Hi @alvarolb ,
I am also experiencing this issue.
My data bucket is still receiving data, however there are large gaps in my time series graphs.
If I leave the browser window open, new data entries will be displayed.
However if I refresh the page, the gaps in the time series data reappear.
Could you please assist? If so, it would be much appreciated.
EDIT: Prior to this issue, I made a number of widget clones across various tabs.
Perhaps this has been the cause of this issue.
Hi Thinger.io team,
I have now noticed that the time series graphs on our dashboard are lagging exactly 7 hours behind. Other widgets that are configured to display the “latest” value are working as intended. The time series graphs are set to display “relative” values over a 24 hour period.
If I refresh the dashboard, new data is shown but the 7 hour lag remains (along with the
symbol).
I have reviewed the dashboard developer code, and found nothing that appeared to be causing the issue. I’ve created a new dashboard, however the error still exists.
I have also attempted to change the profile timezone, thinking that it may be related to the issue, however I receive an error stating " Ooops! Cannot process your request. Error 400 (failed to validate request schema)"
EDIT: I just edited the dashboard again and set the default relative time range to “last 2 days”, but in doing so the lag period has changed from 7 hours to 21 hours. Changing the default relative time range back to “24 hours” changes the lag back to 7 hours. Setting the default relative time range to “12 hours”… fixes the issue!
Could someone please investigate this issue so that 24 hours or even 48 hours default relative time period can be selected without issue? Appreciate your help in advance.
Hi @daze007, can you provide us details about your dashboard? are you using a private server instance or the community version?
Hi @alvarolb,
Thanks for getting back to me.
I am using a community version at this stage.
The dashboard is the only dashboard registered to the user BWalker.
Do you need to know any further details about the dashboard?
FYI - There is currently some connectivity issues with the device that sends data to the data bucket linked to this dashboard. This is a separate issue that I believe is related to local Wi-Fi. Coincidently, the symbol is currently being shown because it’s been 7 hours since the device was last connected. This is not what I was referring to earlier in the thread.
Hi @alvarolb and Thinger team,
Do you require anything further in able to investigate this issue?
Thanks in advance.
Hi @daze007 and @alvarolb, I’m experience the same problem…I’m using community server,
How was it fixed?
Thanks for your help
Hi @OldNerd, yesterday we released a patch. It was a small bug on the latest 6.5 version with our legacy DynamoDB databases.
@alvarolb I’m facing the same problem too. Time Series Chart does not update with the latest data value from the data bucket. If I click refresh the web browser, it will able to retrieve the latest data set, and then it will stop populate with any incoming new data inside the data bucket. The top right corner of the Chart will display the time lag behind (offline) from the last update/refresh.
Hi,
I was wondering if you are so kind to share a little bit more about your issue, can you share the server you are working with? Would you be able to try with Apex Chart widget in order to reproduce the issue?
Hello @ega, currently I’m using the free community server. The data able to store inside the data bucket, just that all the charts are not able to update if there is any new data push into the data bucket.
I’ve tried with the Apex Chart and select the source from the data bucket, still reproduce the same issue, which is the chart does not auto update whenever new data comes in.
I attached a picture, as you can see, the charts were stopped updating after it loaded and lag/offline for 59minute behind. While other Text/Value widgets which pulling data directly from device resource are able to refresh every 1 second interval successfully.
This issue has been reported before (about two years ago), but unfortunately, it hasn’t been fixed yet.
We use a Medium instance, and the same issue occurs in both the Time Series widget and the Apex Chart widget.
It’s something that bothers us a lot.
Surprisingly, today we testing it by logging on the dashboard and left it on few hours using with the Goolge Chrome web-browser, it now can auto update with the latest data by every 2mins (from the chart timer on right corner). We did nothing changes ever since we encountered the problem. Is this a server problem??
Following up, it’s not working now again…LOL
We tried Chrome browser and Edge, both dashboard Chart does not updated automatically.
Hmmm…most of the time the chart are not working properly.
Hi,
This behaviour has place when the browser is on top? I use the same feature and has no issues, but when I move in between tabs sometimes it stops, but when the browser is on top it updates without issues.
I would recommend you to open the dashboard into a browser’s window and do not open another tab nor minimize it and see if it updates without issues.
Hope this helps