No answer from support. Unable to get my invoices

1

Hi,

I’ve been trying to reach thingerIO support (support@thinger.io) for more than a month now, and I’ve got no reply from them. I have checked the spam folders and I’ve also tried to contact them with my gmail address instead of my business address. Still no answer.

The reason I’m trying to contact them is I don’t receive the invoices (which my company needs for accounting) and I cannot login to the billing portal (e-mail address is unknown) to download the invoices.

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I’ m short of ideas, if anyone has suggestions about how to contact them, or to download the invoices, I would be grateful.

Thanks !

J.D.

2

Same here, haven’t been able to reach anyone. I was beginning to fear I had accidentally insulted them somehow, but this is actually worse I guess…

3

We’re having the same problem too.
@alvarolb , any update?

4

Hi,

Sorry for the delay in getting back to you.

It looks like you are accessing the old billing portal. The new billing portal is available directly from your private instance, under the “Billing” link. The login page looks like the following:

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Let me know if you have any trouble accessing it.

5

Hi,
Thanks for your reply ! I’m glad to finally be able to get in touch with someone from the team.

I’m sorry but where is the billing link ?

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6

Sorry, I thought you where on a private instance, not the community one. This is the link: https://billing.stripe.com/p/login/00g9D1fN50SIcpOfYY

Let me know if it works for you.