MKR 1400 obtain an IP and doesn't connect to a device

[gideon]

Hi,
I’m traying to us an MKR1400 to collect data, and it looks that the device successfully obtain an IP address, but it is not able to connect to the device/cloud, view attached the error message I’m receiving and advise.

The code:

#define THINGER_SERVER “my server”
#define THINGER_SERIAL_DEBUG

#include <ThingerMKRGSM.h>
#include “arduino_secrets.h”

ThingerMKRGSM thing(USERNAME, DEVICE_ID, DEVICE_CREDENTIAL);

void setup() {
// open serial for debugging
Serial.begin(115200);

// optional set pin number
thing.set_pin(PIN_NUMBER);

// set APN
thing.set_apn(GPRS_APN, GPRS_LOGIN, GPRS_PASSWORD);

// set builtin led to output
pinMode(LED_BUILTIN, OUTPUT);

// pin control example over internet (i.e. turning on/off a light, a relay, etc)
thing[“led”] << digitalPin(LED_BUILTIN);

// resource output example (i.e. reading a sensor value, a variable, etc)
thing[“millis”] >> outputValue(millis());

// more details at DEVICES | Thinger.io Documentation
}

void loop() {
thing.handle();
}

Thanks,
GH

[George_Santiago]

Try enabling TLS 1.0 in the Server settings.
Cluster Hosts → Settings → SSL Certificates (Enable Insecure Protocols)

[gideon]

Hi,
Thanks for the prompt reply, I tried you proposal and it is not working.

[George_Santiago]

Have you restarted the Server?

[ega]

Hi,

Try disabling the SSL, add the following line before the library call

#define _DISABLE_TLS_

You can verify that it was disabled by the TLS/SSL msg will report “no”.

Hope this helps.

[gideon]

Thanks all! issue solved and the solution is: #define DISABLE_TLS