Device esp8266 always disconnected!

Hello.
I’m new user of thinger.io,
I followed some tutorials to connect my NodemCu esp8266-12E to this platform but it always show to me ‘Disconnected’ !!
everything is true in the scripts , i put the ID correct the username correct and the device credential correct and the SSID correct and the SSID_PASSWORD correct too !
Help me please i need this to finish my university project.
thanks

Hi, please, enable the debug output to see what is happening.

http://docs.thinger.io/arduino/#coding-enabling-debug-output

Did you tried with the example at thinger’s library?

i tried but didn’t work :frowning:

@ ega : of course i did

Did you tried to enable the debug output to see what is happening?