Authentication issues / Problemas de autenticacion

1

My ESP32 module was working correctly with a dashboard in my Thinger account for several days.
When I connected it again, it started rejecting authentication:

_SOCKET] Connecting to iot.thinger.io:25200…
[_SOCKET] Using secure TLS/SSL connection: no
[_SOCKET] Connected!
[THINGER] Authenticating. User: rgmurphy Device: esp32Test
[THINGER] Writing bytes: 46 [OK]
[THINGER] Auth Failed! Check username, device id, or device credentials.
[_SOCKET] Is now closed!
[THINGER] Writing bytes: 13 [FAIL]
[THINGER] Expected:13
[THINGER] Wrote:0
false

I changed the connection using and not using TLS/SSL, changed the credentials, deactivated the device and generated a new one, created another account and generated a new device… nothing solved the problem.
What could have happened?
I was considering using the professional version of the product, but this situation makes me doubt…
Can anyone help me?

2

Hi @fer_violante

Your device seems to be disabled. You may go to the device settings and enable it. Then recheck the credentials.

Let us know if you still encounter issues connecting

3

Hi,

If it was disabled, you need to check the code, because it happens when the device make excesive calls, this regularly is because at the code there is no control about how to make some call to an endpoint or writing some resource.

Hope this helps.